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Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

 

Operational Resilience Manager

As part of the First Line of Defence, this function provides technology resilience assurance to the business through identification of risks, while recommending technology improvement actions, supporting the implementation of controls, validating the design and effectiveness of controls and reporting on progress.

In turn this provides assurance to the Intact Insurance Executive, Board and Regulator regarding the effectiveness of controls and processes in place to support the response to, and continuity of Import Function operations in the event of disruptions.

The Intact Operational and Technical Resilience function supports Technology and Operational Resilience, Business Continuity and Crisis Management for all of our Ireland operations (Intact & 123.ie). Working with colleagues within the wider Integrated Technology Services team and our IT Outsourced Services partners, the remit of the function spans all aspects of people, process, technology and location continuity and management of technology risk.

The candidate must have the ability to co-ordinate and participate in multi-disciplinary teams in complex operating environments with the added capability to engage and influence business stakeholders.

 

The Cross Industry Guidance on Operational Resilience, Cross Industry Guidance on Outsourcing and now (EU) 2022/2554 Digital Operational Resilience Act have resulted in the transformation of resilience into a discipline with a significant level of regulatory oversight, what was once discretionary is now mandatory. The successful candidate will leverage their experience to assess the appropriateness of the changes introduced to comply with these regulatory structures to ensure they are achieving the prescribed regulated outcomes.

 

Key Responsibilities:

Regulatory Compliance

• Execute the Resilience Management System ensuring compliance with prevailing operational resilience regulations including the Cross Industry Guidance on Operational Resilience and the Digital Operational Resilience Act (EU) 2022/2554.

Situational Readiness Posture

• Maintain currency of the Business Impact Analysis and Business Continuity Plans and the stakeholder capability to successfully execute the plans in the event of a live invocation.

• Respond promptly to service disruptions to supporting the recovery effort co-ordination, and communication with stakeholders to ensure timely resolution.

• Demonstrate and provide assurance on Business Continuity Plan effectiveness and currency through exercising and testing.

Third Party Management

• Management and co-ordination of our third-party partners in support of our business continuity objectives.
• Supporting the production of high-quality and accurate responses in response to formal and informal customer requests.
• Assessment of the business continuity posture of third-parties supporting Important Functions via Third-Party Risk Assessments.

Exercising and Testing

• Design, co-ordination and execution of the annual exercise and test programme including third-party where applicable, including business continuity, major incident and exit plans.
• Remediation of exercise and test findings.
• Business continuity performance reporting.
• Business user relationship management in an exercising and test capacity as well as live invocation.

Training & Awareness

• Ensure the delivery of training and awareness programs across the organization to foster a culture of resilience and prepare staff for their roles during disruptions.

Incident Management

• Support the business function mobilisation during incidents when plans are invoked.
• Perform root cause analysis and control assessments on operational risk events.

Other

• From a stakeholder collaboration perspective work closely with internal departments and external partners (e.g. Allianz Technology) to ensure holistic and integrated resilience strategies and response measures.
• Administer and support group-wide operational risk tools, including configuration and system support.
• Administer and management of the Riskonnect and matters systems.

 

Requirements:

• 5 years experiences preferably in Financial Services.
• A background in Operational Resilience or Business Continuity or one of the core components.
• Exercising and Testing (E&T).
• Recognised business continuity or resilience related certification.

 

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status