Join RSA and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

Commercial Underwriting Team Manager (SME)

This role requires a combined skillset of People Management and Underwriting expertise, supporting and working closely with the Commercial Lines Management team to achieve operational and quality targets. Contribute to the success of our Commercial SME business by participating in business plan objectives and committing to individual team objectives

Manage a Commercial SME portfolio to achieve profitability and growth through risk-selection, pricing and relationship development

You will have experience in leading teams and have good technical knowledge and operational management skills.

Provide effective leadership by continuously keeping your team informed on changes/results and share accountability for the overall performance, productivity and engagement with team members

Determine goals and objectives for direct reports; assign responsibilities; provide guidance and feedback regarding performance, facilitate continuous learning, career development and succession planning

The role requires a focus on agreed target delivery, positive employee engagement, building technical capability, underwriting discipline, guiding/coaching and driving operational improvement opportunities and change management.

Develop and nurture successful working relationships with our broker partners through strong communication, visibility and participation in achieving results

You will be required to assist and support the Trading team to achieve business targets and deliver the defined customer propositions.

You will have strong analytical, relationship management and communication skills.

Recommend and develop products to aid in growth targets. Ad hoc project work as required.

Improve workflows to aid in department efficiencies

Key Responsibilities:

• Leading and developing Underwriters & Operational Leads to ensure underwriting operations targets are delivered (financial, quality and productivity).
• Creating an engaged community that pride themselves on underwriting professionalism and customer focus
• Guiding and coaching the team to increase technical capability and improve underwriting service and standards.
• Driving operational improvement and managing change
• Maintaining an effective and proportionate business control environment in line with internal policy and material external legislative and/or regulatory requirements.
• Actively engaging in the identification, prioritisation, negotiation and winning of Account relationships in line with agreed business strategies and delegated authorities.
• Managing complaints within own licence level in an appropriate fashion to maintain quality and continuity of relationships.
• Contributing to the wider development of effective business strategies, priorities, and market propositions, drawing on own knowledge, understanding and interpretation of local markets, competitors and Accounts.
• Designing and monitoring SLA performance within specific lines of business
• Supporting the on-boarding of underwriters and creating development plans/supports
• Identifying operational issues and suggesting possible improvements
• Monitoring and evaluating underwriter performance, providing learning or coaching opportunities, and taking corrective action, if necessary
• Preparing reports and analysing data to assist management as they determine goals
• Contributing to technical audits and peer review processes as required to support and enable the maintenance of an effective control environment.
• Providing expert advice, guidance and coaching to less qualified and/or experienced colleagues to address technical referrals and raise standards and expertise across the technical community.
• Develop and maintain good internal relationships to support the end-to-end delivery of the customer proposition. Managing customer expectations and delivering the relevant Brand Promise
• Working with the Dublin Trading Team Manager and other Senior Underwriters to build an outperformance culture in the Commercial underwriting community

Requirements:

• Based in Galway
• Ability to work to tight deadlines with a commitment to delivering quality results
• Sales driven mindset and self-starter: We have ambitious growth targets – you are able to find opportunities to grow better and faster.
• Relationship builder: Cultivating relationships excites you.
• Technical underwriting ability: 5+ years commercial underwriting experience. Exposure to developing niche products or growing program business an asset.
• A team player and natural leader: You thrive in a fast-paced collaborative team environment and are passionate about developing and empowering your team to achieve their full potential and perform at a high level.
• Comfortable with change: Building a leading SME portfolio will require pivoting on strategies and initiatives. You are okay with priority shifts as we grow together.
• Complete the appropriate annual CPD requirements as defined by the Financial Regulator and/or the Professional Body to which you are affiliated (e.g.  III, CII, CIPD, ACCA)
• Proficiency required in Word, Excel, PowerPoint, and processing applications.
• Motivates and develops team creating a positive environment

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status