Join RSA and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

IT Service Transition Analyst

Be part of a growing dynamic Technology team in RSA/123.ie where your innovation and creativity can be fostered. This key role is within our Service Integration team who work across business functions and provide them with excellent customer and technical services within an ITIL framework and agile methodology.  The role will involve you working alongside our Service and Change teams to ensure the smooth transition of new and upgraded services are documented to ensure regulatory compliance and good governance. You will manage and undertake, the activities associated with the processes under your control.  You will work closely with your colleagues in the Change Delivery teams ensure processes are contributing to the achievement of agreed service levels.  

Key Responsibilities:

• Support Development and implementation service transition plans including agreed Service Support Models ensuring alignment with ITIL best practices.
• Collaborate with project managers, service owners, and other stakeholders to define service requirements and transition processes.
• Support managing the smooth transition of new or changed services, including planning, and risk assessment
• Support any need for training and knowledge transfer for support teams and end-users with the Change Delivery team.
• Monitor and report on transition activities, providing regular updates to senior management.
• Identify and support mitigation of risks associated with service transitions.
• Engage on post-implementation reviews to capture lessons learned and improve future transition processes.
• Continuously improve the service transition process by identifying areas for enhancement and implementing best practices.
• Support communications on changes to the organisation in a timely manner

Skills

• Strong organisational skills
• Ability to manage multiple projects and priorities
• Detail-oriented with excellent customer focus

Requirements:

• 3 years plus experience in IT Service Management or IT Operational team with good understand of support model structure
• Experience with project management methodologies i.e. Agile, waterfall
• Strong communication, interpersonal and leadership skills
• Familiar with service management tools (Service Now, Jira)
• Certification in ITIL foundation Level 3 or 4 and Prince2 are preferred.

Regulatory Requirements:

• If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status