At RSA our purpose is to help people, businesses, and society prosper in good times and be resilient in bad times.

We have offices in Luxembourg, France, Spain, Belgium and the Netherlands, where we’ve embraced hybrid working and empower our 250 plus people to work flexibly to suit their needs and those of our customers. Our customers benefit from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. We aim to build a speciality solutions leader by capitalising on a vast market opportunity, while maintaining a sub-90 operating combined ratio.

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it.

Our Core Belief

People are at the heart of our organisation – and of our success. How we do things is just as important as what we achieve. We are a purpose-driven company based on values and a belief that insurance is about people, not things.

Culture and Community

Our Values guide our decision-making, keep us grounded, help us outperform and are key to our success. Our values are – Integrity, Respect, Customer-driven, Excellence, and Generosity. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Social Impact

Our customers are our advocates. Insurance is about people, and helping people be resilient in bad times is the reason we’re here. It’s also why being Customer-driven is one of our Values.

Our people are engaged. Our people are central to our success. That’s why we invest in the well-being and development of our employees and create an environment where they can be resilient and thrive.

Being a most respected company is about financial outperformance and helping society. Building resilient communities speaks to our purpose and builds on over a decade of investment and leadership.

So, if you are looking to take the next step in your career, work with the best in the business, and open a door of opportunity, contact us today!

Key Responsibilities:

• Diary management, inbox management,  expense submissions; Organising diaries, meetings, travel and itineraries so as to make the best use of leaders’ time and meet their requirements and priorities.  Support for 2-5 Senior Leaders.

• Screening, prioritising and annotating incoming information and communications (telephone, electronic, paper); responding, re-directing or referring to the appropriate leader. 

• Handling sensitive and/or confidential information and/or documentation with appropriate discretion and regard for the data protection regulations of associated paperwork and electronic files. 

• Maintaining action logs, initiating and/or progressing own and other actions as necessary to ensure timely and appropriate activity.  

• Providing technical support to audio/video conference meetings, including the setup of related facilities and equipment.

• Proactively carrying out agreed operational activities so as to minimise the volume of routine activity, enabling Leaders to focus on key issues.

• Operational activities; booking meeting Rooms, organising carparking, delivery of items and receiving goods, stationary order and inventory of stock.

• Mobile Phone Contracts: Supplier relationship manager, coordinate all the issues connected to fixed and mobile telephony; monitor smart phone stock, device configuration,  Work with Head of Indirect Procurement to improve service and managing local suppliers as required.

• Invoice process and maintenance: Submit relevant invoices and to the Invoice processor with correct information to be raised for payment. DAF provided for approval of low-level Office Management invoices only.

• Support for local IT to ensure there is a focal point for supplies and orders.

• New Starter and Leavers Process: Coordinate new starters and leavers process onsite working with HR, OM, and the Hiring Manager. Follow the New starter and Leaver’s process ensuring relevant activity is undertaken to complete the process correctly.

• Greeting customers or clients. Arrange dinners and lunches onsite or offsite.Collaborate on local or EU-wide events for example annual cocktails, team buildings, shining stars with event host and organiser, social committee etc. 

• Preparing correspondence, reports, spreadsheets, briefing papers, and presentations for meetings/conferences, creatively formatting and presenting information when necessary.

• Onsite Presence: It is the responsibility of the Office Managers to make sure they are available and flexible to be onsite 5 days a week if needed e.g. emergency response, reception, onsite changes or Leader’s business need.

• Health and Safety & Business Continuity management (BCM): working with HR and wider BCM team to implement and maintain Physical Security, Health & Safety on site including Office Risk Prevention, Business Recovery Plan Coordination and updating as part of Business Continuity Planning and Shadow Planner update.

• Maintenance: Organise and maintain testing and Inspection along with guidance from Landlord in relevant location to ensure building adheres to regular inspection and testing.

• Commercial Property Management, supporting indirect procurement with renewal of contracts, refurbishments, office moves, space management.

• Supporting HR, with home-working, providing equipment at home such as Monitor’s, Keyboards, Mice, Table and Chairs.

​​​​​​