Join RSA and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

 And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

 Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

Learning & Development Manager (Open to internally applicants only)

We are looking for someone to lead our Learning and Development team across RSA and 123.ie for Fixed Term Contract. The successful candidate will be responsible for implementing and managing Learning and Development strategies across all three of our sites. This is an important role, which will ensure that our Learning and Development needs are identified and met through successful initiatives and strategic objectives.  

Key Responsibilities:

• Lead the Learning and Development team, fostering a culture of continuous improvement with a focus on streamlining our processes, curriculum, and learning platforms, to ensure we add value to the business and meet our customers’ needs
• Lead RSA and 123.ie learning design and production process end-to-end (across all formats and modules including Online, ILT and Blended) ensuring effective and efficient learning solutions are created to meet learning needs.
• Ensure an efficient and seamless interaction for learners across RSA & 123.ie
• Analyse current data to drive innovation in learning formats and delivery modules, challenging the status quo and driving the efficacy of learning.
• Managing external vendor relationships who can support our design philosophy and who partner with RSA & 123.ie to deliver effective and engaging solutions
• Work closely with Senior leadership to develop effective development plans
• Lead the ‘Strong Leadership Capabilities’ objective within the capability build squad.

Requirements:

• 3 years previous experience training or coaching individuals in customer-facing roles and designing training/coaching plans.
• Self-motivated and an ability to work independently without direct supervision.
• Experience managing others preferred.
• A passion for Customer Experience.
• Ability to manage multiple priorities simultaneously.
• Analytic and project management skills.
• Strong communication skills and excellent interpersonal skills to lead and motivate a team and to engage stakeholders.
• Strong proficiency in Microsoft Office.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.