Join RSA and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.  

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.        

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

As a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.  

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.  

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.  

Our stats don’t lie… in our annual engagement survey  

87% of our people celebrate the diversity in their teams and the wider company  

90% of our people feel safe to speak up and share if they’ve made a mistake  

91% of our people feel valued and respected by leadership  

89% of our people are benefiting and thriving through our hybrid working model 

So if you want to make a difference every day, we’d love to have you. 

Training Specialist – Open to internal candidates only

We are looking for a Training Specialist to join our Learning and Development team. RSA and 123.ie has had an excellent reputation for providing outstanding customer experience, and our focus on Training plays an important part in this.

The Training Specialist will ensure that this focus remains high, and that processes and standards are adhered to across teams.

This role is a hybrid role and is ideal for someone who is looking to kickstart their career in training that will give the successful candidate experience to all forms of Learning and Development.

Key Responsibilities:

• Training others on our Company Processes and Standards.
• Creating interactive, blended Training Plans and Training Material for new and existing agents as required.
• Provide constructive feedback to new hires when applicable.
• Delivering training to new staff joining RSA and 123.ie.  Training will include modules such as Introduction to Insurance, Introduction to RSA & 123.ie and some Product, Systems and Skills Training.  This will include assessing trainee’s knowledge and ability and reporting back to management.
• Working with Tech Specialist & SME’s across RSA and 123.ie to create and facilitate training on system and product updates as required.
• Ensuring that all admin related to Training is completed and updated as required.
• Driving continuous improvement in our interactions with customers.
• Analyse training trends to the leadership team, providing recommendations to drive improvements.
• Supporting company initiatives such as future fit academies and capability build objectives.
• Attend Call quality calibration sessions ran by the quality team to identify training needs.
• Manage and maintain training aids including the 123.ie hub and scripting.
• Using initiative to identify areas of improvement.
• Deliver training alongside the wider Learning and Development team in other business locations (Galway and Belfast).

 Requirements:

• APA Qualification and minimum 1 years’ experience post qualification
• A strong performance record in a Customer Experience role.
• Self-motivation and an ability to work independently without direct supervision.
• Effective communication skills.
• Previous experience training or coaching desired.
• A passion for Customer Experience.
• Proficiency in Microsoft Office.
• A passion for creating content and learning new technologies.
• Adaptable to changes in training curriculum.
• Excellent attention to detail.
• Ability to work in a structured way.
• Team Player.

Regulatory Requirements:

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status