Insurance Specialist


Job Ref:
1248

Job Title:
Insurance Specialist

Location:
Knocknacarra - Co Galway

Closing date:
Close date not set

Vacancy Description

Insurance Specialist - Galway

Here in RSA Insurance we have a highly skilled Claims Team to ensure we deliver an outstanding customer experience at every point of contact. We pride ourselves on being an innovative leader in the insurance industry when it comes to what we provide and how we provide it. We commit to exceptional standards of customer care and professionalism.

Exciting new job for an Insurance Specialist to join our expanding our claims team in Galway.

This job as Insurance Specialist will give you exposure into claims in the insurance world.  We can offer you a vibrant and dynamic environment to work in, paid study days as you work towards your insurance qualification and most importantly an ideally entry into a rewarding career in insurance.

RSA is one of the world's leading general insurers and a FTSE 100 Company with a heritage dating back over 300 years, and we are proud of it!
Our products are high quality and innovative – just ask our 20 million customers in over 100 countries.
We provide a great service to our customers when they need us most. That’s why we’re always looking at new and innovative ways in which to improve our service for our customers. We set new standards in the industry every day.


Key Responsibilities:

  • Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
  • Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
  • Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
  • Organizing and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
  • Supporting more experienced colleagues in the handling of non-standard cases.
  • Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.

 

Requirements:

  • Previous experience of the insurance sector, this is highly desirable, although not essential.
  • Strong customer services skills, gained within retail or office environments
  • Experience dealing with customers whilst recording accurate information into a database
  • Working in a large multinational call centre
  • Experience of Microsoft Word and Excel to an expert level
  • APA qualification or working towards this
  • Available to start on 23th March

 

Benefits:

  • A competitive salary starting, with an achievable performance related bonus per Annum
  • Further study - the opportunity to become an Accredited Product Advisor in General Insurance financed and supported by RSA Insurance Ireland
  • A convenient and well-connected location in Knocknacarra, Galway
  • 23 days holidays
  • Great staff social events and a high-energy team
  • Being a part of a fast-growing company with strong market growth

 

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.



Sorry, this vacancy is closed.

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