Insurance Specialist - Galway

RSA is one of the world's leading general insurers and a FTSE 100 Company with a heritage dating back over 300 years, and we are proud of it!
Our products are high quality and innovative – just ask our 20 million customers in over 100 countries.
We provide a great service to our customers when they need us most. That’s why we’re always looking at new and innovative ways in which to improve our service for our customers. We set new standards in the industry every day.

Exciting new job for an Insurance Specialist to join our expanding operations in Galway.

This job as Insurance Specialist will get exposure in sales, underwriting or claims in the insurance world.
In return for your hard work, we can offer you a vibrant and dynamic environment to work in, paid study days as you work towards your insurance qualification and most importantly an ideally entry into a rewarding career in insurance.

Key Responsibilities:

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
• Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
• Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
• Organizing and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
• Supporting more experienced colleagues in the handling of non-standard cases.
• Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.

Requirements:

• Previous experience of the insurance sector, this is highly desirable, although not essential as we believe good customer services skills, gained within retail or office environments are transferable.Working in a large multinational call centre
• Experience of Microsoft Word and Excel to an expert level
• APA qualification or working towards this
• Experience dealing with customers whilst recording accurate information into a database

Benefits:

• A competitive salary starting, with an achievable performance related bonus per Annum
• Further study - the opportunity to become an Accredited Product Advisor in General Insurance financed and supported by RSA Insurance Ireland
• A convenient and well-connected location in Knocknacarra, Galway
• 23 days holidays
• Great staff social events and a high-energy team
• Being a part of a fast-growing company with strong market growth
   

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.